Vendor Management Manager – Customer Care

work Deskripsi Pekerjaan

checklist Tanggung Jawab Utama

• Manage end-to-end vendor relationships with multiple partners across diverse regions, ensuring strong performance, compliance, and alignment with business goals.
• Lead commercial negotiations covering pricing, service levels, contractual terms, and change management.
• Maintain up-to-date, compliant vendor agreements and statements of work aligned with organizational objectives.
• Collaborate with cross-functional teams (Operations, Quality, Finance, Procurement) to monitor vendor performance and drive continuous improvement.
• Benchmark vendor capabilities and costs to ensure competitiveness and support strategic decision-making.
• Contribute to annual budget planning and implement cost optimization initiatives.
• Oversee billing and financial reconciliation processes to ensure accuracy, transparency, and adherence to contractual terms.
• Act as the primary liaison between internal stakeholders and external vendors, representing vendor management in executive and strategic discussions.
• Influence senior leaders to drive governance, performance excellence, and vendor strategy initiatives.
• Lead, mentor, and develop a high-performing team of vendor management professionals.
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school Kualifikasi

• Bachelor’s degree in Business, finance or related field.
• Min 8 years of experience in vendor management, outsourcing and partnerships.
• Proven track record in managing multi-country and complex vendor / partner ecosystems.
• Strong commercial acumen and negotiation skills.
• Experience in customer care or contact center environments is highly desirable.
• Excellent analytical, communication, and stakeholder management skills.
• People leadership experience with small to mid-sized teams.
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• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!